RETURNS & EXCHANGES

30-day returns, swimwear and intimates included. Free return shipping in the US and Germany — and free exchanges everywhere in the EU.

START RETURN

If something isn’t quite right, we’re here to help.

Return eligibility

You may return an item if:

  • The return is requested within 30 days of receiving your order

  • The item is unworn, unwashed, and in its original condition

  • All original tags and hygiene liners (if applicable) are attached

  • The item has only been tried on for fitting purposes

Non-returnable items

Almost everything can be returned, including swimwear, bodysuits and intimate items — as long as they meet the conditions above. The only exceptions are:

  • Items marked as final sale

  • Gift cards

Return shipping

  • 🇺🇸 USA — free. We email you a prepaid label.

  • 🇩🇪 Germany — free. We email you a prepaid label; your return goes to our warehouse in Bremen.

  • 🇪🇺 Rest of the European Union — we email you a prepaid label to our Bremen warehouse. If you choose a refund, the cost of that label is deducted from it — you see the exact amount in the portal before you confirm. Choose an exchange or store credit and the label is on us.

  • 🇦🇪 UAE — your return goes to our warehouse in Dubai. The portal shows you the return address; return shipping is arranged and paid by the customer.

  • 🌍 Rest of the world — return shipping is paid by the customer, using a carrier of their choice.

More details

Tap a question to open it.

How to start a return or exchange ▾

All returns and exchanges are processed through our online portal powered by Loop.

  1. Open the Returns Portal

  2. Enter your order number and email

  3. Choose refund, exchange, or store credit

  4. Follow the steps to generate your return label

When do I get my refund? ▾

You can choose to be refunded to your original payment method, take store credit, or exchange for another item.

Refunds are processed within 5–10 business days after we receive and inspect your return. Your bank may need additional time to show the money on your statement.

Can I exchange for another size or color? ▾

Yes — exchanges are available in the USA, the European Union and the UAE, through the returns portal, subject to availability.

Exchanges and store credit never carry a return shipping deduction — anywhere we provide a label, it is on us.

We send your new item as soon as your return is on its way — you don’t have to wait for it to reach our warehouse.

Everywhere else, choose a refund or store credit instead. If the item you wanted is out of stock, you can also choose a refund or store credit.

My item arrived damaged or incorrect ▾

We’ll fix it fast. Email support@bonafide.us with your order number and a photo of the issue — we’ll cover shipping and offer a replacement or refund.

Where do I send my return? ▾

Your return goes to the warehouse closest to you:

  • USA — Fort Lauderdale, Florida

  • European Union — Bremen, Germany

  • UAE — Dubai

  • Rest of the world — Fort Lauderdale, Florida

The exact address and your return label are provided in the return portal.

Good to know ▾

  • If you ship the return yourself (UAE and rest of the world), we recommend tracked shipping — we’re not responsible for returns lost without tracking.

  • Items that don’t meet the return conditions above can’t be refunded.

Thank you for shopping with Bona Fide 💛