OUR RETURN POLICY AND PROCESS

Quickly and easily return your item(s) through our Returns
Portal! Only US customers will be able to purchase a return
shipping label but the returns portal is open to all customers.

START RETURN

You have 30 days from the date of delivery to return your item.

Please note: Please ensure to package each order separately. If multiple orders are returned insidea single return package, your return will require additional time to process. You will not receivecredit for any non-eligible items returned.

Can I purchase a return shipping label?

Yes! Bona Fide offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Bona Fide, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.
    Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Can I purchase a return shipping label?

Yes! Bona Fide offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Bona Fide, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.
    Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

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