๐ RETURNS & EXCHANGES
We want you to love your Bona Fide pieces๐ฉท
If something isnโt quite right โ weโre here to help!
Please review our return & exchange policy below ๐
โ Return eligibility
You may return an item if:
- The return is requested within 30 days of receiving your order
- The item is unworn, unwashed, and in its original condition
- All original tags and hygiene liners (if applicable) are attached
- The item has only been tried on for fitting purposes
๐ซ Non-returnable items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Bikinis, swimwear, bodysuits, and intimate items
- Items marked as final sale
- Gift cards
These items cannot be returned even if unused.
๐ How to start a return or exchange
All returns and exchanges are processed through our online portal powered by Loop ๐
To start:
- Visit our Returns Portal
- Enter your order number and email
- Choose: refund, exchange, or store credit
- Follow the steps to generate your return label
๐ฆ Return shipping
- ๐บ๐ธ USA customers:
Free return shipping within the United States - ๐ International customers:
Return shipping is paid by the customer using a carrier of their choice
๐ณ Refunds
- Refund options:
Original payment method
Store credit
Exchange for another item - Refunds are processed within 5โ10 business days after inspection
- Banks may take additional time to reflect the refund
๐ Exchanges
- You can exchange your item for another size or color (subject to availability)
- If the item is out of stock, you may choose a refund or store credit
โ ๏ธ Damaged or incorrect items
Received a damaged or wrong item? Weโll fix it fast ๐ช
๐ง Email us at support@bonafide.us with:
- Your order number
- A photo of the issue
Weโll cover shipping and offer a replacement or refund.
๐ Return address
All returns go to our US warehouse:
Miami, Florida, USA
(The exact address will be provided via the return portal.)
โน๏ธ Important notes
- Weโre not responsible for lost international returns without tracking
- We recommend tracked shipping for international returns
- Items not meeting return conditions will not be refunded
๐ฉทThank you for shopping with Bona Fide!๐ฉท