🚫 Non-returnable items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Bikinis, swimwear, bodysuits, and intimate items
  
• Items marked as final sale
  
• Gift cards
  

These items cannot be returned even if unused.

🔁 How to start a return or exchange

All returns and exchanges are processed through our online portal powered by Loop 🔄

To start:

1. Visit our Returns Portal
   
2. Enter your order number and email
   
3. Choose: refund, exchange, or store credit
   
4. Follow the steps to generate your return label
   

📦 Return shipping

• 🇺🇸 USA customers:
  Free return shipping within the United States
  
• 🌍 International customers:
  Return shipping is paid by the customer using a carrier of their choice
  

💳 Refunds

• Refund options:
  Original payment method
  Store credit
  Exchange for another item
  
• Refunds are processed within 5–10 business days after inspection
  
• Banks may take additional time to reflect the refund
  

🔄 Exchanges

• You can exchange your item for another size or color (subject to availability)
  
• If the item is out of stock, you may choose a refund or store credit
  

⚠️ Damaged or incorrect items

Received a damaged or wrong item? We’ll fix it fast 💪

📧 Email us at support@bonafide.us with:

• Your order number
  
• A photo of the issue
  

We’ll cover shipping and offer a replacement or refund.

📍 Return address

All returns go to our US warehouse:

Miami, Florida, USA
(The exact address will be provided via the return portal.)

ℹ️ Important notes

• We’re not responsible for lost international returns without tracking
  
• We recommend tracked shipping for international returns
  
• Items not meeting return conditions will not be refunded
  

🩷Thank you for shopping with Bona Fide!🩷